Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at vinyldesigns@hotmail.com. Please note that returns will need to be sent to the following address: 7574 Van Buren Rd., Baldwinsville, NY 13027.

You can always contact us for any return question at sales@vinyldesignsshop.com.

To start a return or exchange, complete the following steps:

Step 1: Send us an email at vinyldesigns@hotmail.com
Include your name and order number in the subject line.

Step 2: Pack your return/exchange

Step 3: Purchase postage and mail your items
Send your return to:
Vinyl Designs
7574 Van Buren Rd.
Baldwinsville, NY 13027

Make sure to keep your tracking information.

Step 4: Check your email for confirmation that your return has been received
This may take a few weeks. We will process your return and email you once it's complete.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vinyldesigns@hotmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vinyldesigns@hotmail.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Shipping
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We are not responsible for orders that are lost in the mail. In the event that we do not receive your return because of lost mail, we may not be able to issue a refund or exchange.